Interview with Jebsen & Jessen Ingredients CEO Siew Tin Lim

“The chemicals industry is highly regulated and controlled, but this does not stop us from providing a better customer experience..."

In an interview featured in Global Business Reports (GBR) Singapore Chemicals 2021 report, Jebsen & Jessen Ingredients CEO Siew Tin Lim discusses the outlook of the company in this new normal and emphasises the need to analyse the market well to capitalise on long-lasting changes and trends in the market.

"The pandemic has interrupted regular cycles in the chemicals industry yet we remain committed to our customers and are always fine-tuning our offerings to ensure that our world-class quality and services meet their needs. Jebsen & Jessen’s commitment is to not only help our customers and principals grow, but also to help them navigate the challenges they might face in an ever-changing world and reality, an aspect not to be underestimated in light of the pandemic."

Highlighting our company's competitive advantage given our extensive regional knowledge and networks, she said that it comes with a commitment to providing the best customer experience and support.

“The chemicals industry is highly regulated and controlled, but this does not stop us from providing a better customer experience through self-service platforms and real-time information as required by customers in the near future.” 

What has 2020 meant for Jebsen & Jessen Ingredients? How have our business segments performed? What are our key objectives for 2021? Click here to learn the answers to these questions and more in Siew Tin's full interview. 

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About Jebsen & Jessen Ingredients

Jebsen & Jessen Ingredients is a leading solutions provider and distributor of specialty chemicals and life science ingredients covering a wide range of industrial and manufacturing applications. Our expert technical sales and responsive customer service teams connect technologies from our world-leading partners to thousands of manufacturers across South East Asia and China. 

In business for over 60 years, we operate six regional business lines: Coating & Resins, Plastics & Rubber, Performance Chemicals, Feed, Food, and Pharmaceuticals & Personal Care. Leveraging our local presence, technical expertise and extensive portfolios, we solve our customers’ problems and keep them updated with the latest market intelligence and trends, creating maximum value for all of our stakeholders and helping bring innovative products to market faster.

  • Direct presence in 8 countries including emerging markets, with local-language technical sales and customer service staff at 17 locations
  • Locally present and regionally integrated distribution partner, with regional technical sales and distribution network covering all of ASEAN and China
  • World-class, certified warehouses in each market
  • 600m² of regional innovation labs provide customers and technology partners with outstanding development and application opportunities
  • Distributing 100,000+ tonnes of specialty chemicals and ingredients annually
  • More than 175 technology partners, including many of the world’s leading brands, serving 4,000 customers throughout the region
  • The Jebsen & Jessen Group was the first industrial company in South East Asia to achieve 100% carbon neutrality (since 2011)


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